Privacy Policy

Subtle Energy Solution

1. We respect your privacy

(a) Subtle Energy Solution respects your right to privacy and is committed to safeguarding the privacy of our 

customers and website visitors. This policy sets out how we collect and treat your personal information.

(b) We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent

applicable, the EU General Data Protection Regulation (GDPR).

(c) “Personal information” is information we hold which is identifiable as being about you. This includes 

information such as your name, email address, identification number, or any other type of information 

that can reasonably identify an individual, either directly or indirectly.

(d) You may contact us in writing at 124 Copperfield Street, Geebung, Queensland, 4034 for further 

information about this Privacy Policy.

2. What personal information is collected

(a) Subtle Energy Solution will, from time to time, receive and store personal information you submit to our 

website, provided to us directly or given to us inother forms.

(b) You may provide basic information such as your name, phone number, address and email address to 

enable us to send you information, provide updates andprocess your product or service order.

(c) We may collect additional information at other times, including but not limited to, when you provide

feedback, when you provide information about your personal or business affairs, change your content or 

email preference, respond to surveys and/or promotions, provide financial or credit card information, or 

communicate with our customer support.

(d) Additionally, we may also collect any other information you provide while interacting with us.

3. How we collect your personal information

(a) Subtle Energy Solution collects personal information from you in a variety of ways, including when you 

interact with us electronically or in person, when you access our website and when we engage in business 

activities with you. We may receive personal information from third parties. If we do, we will protect it as 

set out in this Privacy Policy.

(b) By providing us with personal information, you consent to the supply of that information subject to the 

terms of this Privacy Policy.

4. How we use your personal information

(a) Subtle Energy Solution may use personal information collected from you to provide you with information 

about our products or services. We may also make you aware of new and additional products, services and 

opportunities available to you.

(b) Subtle Energy Solution will use personal information only for the purposes that you consent to. This may 

include to:

If you withhold your personal information, it may not be possible for us to provide you with our products 

and services or for you to fully access our website.

(i) provide you with products and services during the usual course of our business activities;

(ii) administer our business activities;

(iii) manage, research and develop our products and services;

(iv) provide you with information about our products and services;

(v) communicate with you by a variety of measures including, but not limited to, by telephone, email, 

sms or mail; and

(vi) investigate any complaints.

(c) We may disclose your personal information to comply with a legal requirement, such as a law, regulation, 

court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

(d) If there is a change of control in our business or a sale or transfer of business assets, we reserve the 

right to transfer to the extent permissible at law our user databases, together with any personal 

information and non-personal information contained in those databases.

5. Disclosure of your personal information

(a) Subtle Energy Solution may disclose your personal information to any of our employees, officers, 

insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for 

the purposes set out in this privacy policy.

(b) If we do disclose your personal information to a third party, we will protect it in accordance with this 

privacy policy.

6. General Data Protection Regulation (GDPR) for the European Union (EU)

(a) Subtle Energy Solution will comply with the principles of data protection set out in the GDPR for the 

purpose of fairness, transparency and lawful data collection and use.

(b) We process your personal information as a Processor and/or to the extent that we are a Controller as 

defined in the GDPR.

(c) We must establish a lawful basis for processing your personal information. The legal basis for which we 

collect your personal information depends on the data that we collect and how we use it.

(d) We will only collect your personal information with your express consent for a specific purpose and any 

data collected will be to the extent necessary and not excessive for its purpose. We will keep your data safe 

and secure.

(e) We will also process your personal information if it is necessary for our legitimate interests, or to fulfil a 

contractual or legal obligation.

(f) We process your personal information if it is necessary to protect your life or in a medical situation, it is 

necessary to carry out a public function, a task of public interest or if the function has a clear basis in law.

(g) We do not collect or process any personal information from you that is considered “Sensitive Personal 

Information” under the GDPR, such as personal information relating to your sexual orientation or ethnic 

origin unless we have obtained your explicit consent, or if it is being collected subject to and in

accordance with the GDPR.

(h) You must not provide us with your personal information if you are under the age of 16 without the consent 

of your parent or someone who has parental authority for you. We do not knowingly collect or process the 

personal information of children.

7. Your rights under the GDPR

(a) If you are an individual residing in the EU, you have certain rights as to how your personal information is 

obtained and used. Subtle Energy Solution complies with your rights under the GDPR as to how your 

personal information is used and controlled if you are an individual residing in the EU

(b) Except as otherwise provided in the GDPR, you have the following rights:

(i) to be informed how your personal information is being used;

(ii) access your personal information (we will provide you with a free copy of it);

(iii) to correct your personal information if it is inaccurate or incomplete;

(iv) to delete your personal information (also known as “the right to be forgotten”);

(v) to restrict processing of your personal information;

(vi) to retain and reuse your personal information for your own purposes;

(vii) to object to your personal information being used; and

(viii) to object against automated decision making and profiling.

(c) Please contact us at any time to exercise your rights under the GDPR at the contact details in this Privacy 

Policy.

(d) We may ask you to verify your identity before acting on any of your requests.

8. Hosting and International Data Transfers

(a) Information that we collect may from time to time be stored, processed in or transferred between parties 

or sites located in countries outside of Australia. These may include, but are not limited to Australia.

(b) We and our other group companies have offices and/or facilities in Australia. Transfers to each of these 

countries will be protected by appropriate safeguards, these include one or more of the following: the use 

of standard data protection clauses adopted or approved by the European Commission which you can

obtain from the European Commission Website; the use of binding corporate rules, a copy of which you 

can obtain from Subtle Energy Solution’s Data Protection Officer.

(c) The hosting facilities for our website are situated in Australia. Transfers to each of these Countries will be 

protected by appropriate safeguards, these include one or more of the following: the use of standard data 

protection clauses adopted or approved by the European Commission which you can obtain from the

European Commission Website; the use of binding corporate rules, a copy of which you can obtain from 

Subtle Energy Solution’s Data Protection Officer.

(d) Our Suppliers and Contractors are situated in Australia. Transfers to each of these Countries will be 

protected by appropriate safeguards, these include one or more of the following: the use of standard data 

protection clauses adopted or approved by the European Commission which you can obtain from the 

European Commission Website; the use of binding corporate rules, a copy of which you can obtain from 

Subtle Energy Solution’s Data Protection Officer.

(e) You acknowledge that personal data that you submit for publication through our website or services may 

be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal 

data by others.

9. Security of your personal information

(a) Subtle Energy Solution is committed to ensuring that the information you provide to us is secure. In order 

to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and 

managerial procedures to safeguard and secure information and protect it from misuse, interference, loss

and unauthorised access, modification and disclosure.

(b) Where we employ data processors to process personal information on our behalf, we only do so on the 

basis that such data processors comply with the requirements under the GDPR and that have adequate 

technical measures in place to protect personal information against unauthorised use, loss and theft.

(c) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the 

security of any information that you transmit to us, or receive from us. Although we take measures to 

safeguard against unauthorised disclosures of information, we cannot assure you that personal 

information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

10. Access to you r pe rsonal info rmation

(a) You may request details of personal information that we hold about you in accordance with the provisions 

of the Privacy Act 1988 (Cth), and to the extent applicable the EU GDPR. If you would like a copy of the 

information which we hold about you or believe that any information we hold on you is inaccurate, out

of date, incomplete, irrelevant or misleading, please email us at info@entle.com

(b) We reserve the right to refuse to provide you with information that we hold about you, in certain 

circumstances set out in the Privacy Act or any other applicable law.

11. Complaints about privacy

(a) If you have any complaints about our privacy practices, please feel free to send in details of your 

complaints to info@entle.com We take complaints very seriously and will respond shortly after receiving 

written notice of your complaint.

12. Changes to Privacy Policy

(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any 

time, in our sole discretion and all modifications will be effective immediately upon our posting of the 

modifications on our website or notice board. Please check back from time to time to review our Privacy 

Policy.

13. Website

(a) When you visit our website

When you come to our website (www.subtleenergysolution.com), we may collect certain information such 

as browser type, operating system, website visited immediately before coming to our site, etc. This 

information is used in an aggregated manner to analyse how people use our site, such that we can 

improve our service.

(b) Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to 

identify you when you come back to the site and to store details about your use of the site. Cookies are not 

malicious programs that access or damage your computer. Most web browsers automatically accept

cookies but you can choose to reject cookies by changing your browser settings. However, this may 

prevent you from taking full advantage of our website. Our website may from time to time use cookies to 

analyses website traffic and help us provide a better website visitor experience. In addition, cookies may 

be used to serve relevant ads to website visitors through third party services such as Google AdWords. 

These ads may appear on this website or other websites you visit.

(c) Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are 

meant for your convenience only. Links to third party websites do not constitute sponsorship or 

endorsement or approval of these websites. Please be aware that Subtle Energy Solution is not 

responsible for the privacy practises of other such websites. We encourage our users to be aware, when 

they leave our website, to read the privacy statements of each and every website that collects personal 

identifiable information.